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Book A Transfer:
T: +41 (0) 224 201 533
E: bookings@gvatransfers.com

 

Book A Transfer:
T: +41 (0) 224 201 533
E: bookings@gvatransfers.com

AIRPORT TRANSFER GENEVA FAQS

WHEN  BOOKING:

What vehicles do you use and how many people do they seat?

We have a fleet comprising of Mercedes Vianos (up to 7 seats), Mercedes sprinters (14 seats) and Renualt Masters (13 seats) for our winter season 2013/14.

How long is the journey?

Journey times to your chosen resort are stated on your E-Ticket. These times are approximate and are based on normal driving conditions without adverse weather conditions or traffic. The winter Alpine weather means that for safety reasons your vehicle may have to use snow chains and the journey times will be longer than stated.

Do you provide Baby/Child seats?

Yes. We have a good selection of quality baby and booster seats. We regularly renew our stock to ensure the comfort of your children. Please state clearly when booking which seats you require.

Do I have to book Online or can I speak to someone on the phone?

Of course! Our online booking facility enables our customers to book their transfers at a time to suit them but if you would prefer to speak to us then please call our office to enquire/make a reservation.

Do you need my exact accommodation address?

Absolutely! Please be as specific as possible about where you are staying in resort. The full address with road name and number helps us immensely and saves time.

How much luggage can I bring?

Our vehicles have enough space for 1 suitcase , 1 boot bag  and 1  set of skiis/snowboard per person along with hand luggage. If you are bringing more than this please let us know in advance as it could lead to excess baggage.


PAYMENT:

How do I pay for our transfers?

You can pay in the following 3 ways:

1) Pay in cash on the day with your driver.

2) Pay by Credit card (VISA, MASTERCARD AND AMEX) by calling our office on  0041227420133.

3) We can also accept payment by bank transfer but please note that your transfers will not be confirmed until we acknowledge receipt of the funds. This method is not advised if travelling less than a week in advance

Can I have a receipt for the transaction ?

Of course. As soon as your payment has been accepted you will be sent an E receipt. If you have paid in cash please send us an email and we will issue an E-receipt to your email address in PDF format.


UPON ARRIVAL:

Where do I meet your driver?

The meeting point will be specified on your booking confirmation. Please ensure that you print your booking confirmation and take it with you when you travel.

How long will we wait?

As you have booked a private transfer our driver will wait for you to arrive. In the case of a severe delay (over 2 hours) we will dispatch another driver to meet you so that we can utilise the working hours of the original driver. In all cases you will be met and transferred to your resort.

What happens if my bags get lost in transit?

Please let us know as soon as you are aware that there is a problem. Please send us an sms to +41793906680. It may be necessary for us to reschedule your departure on to another vehicle if the process to reclaim your bags takes an undue amount of time but don’t worry we will still ensure that you get up to resort as soon as possible.

Can you bring my lost bags up later?

Sorry no. Geneva airport are responsible for the correct onward delivery of passengers bags and they will liaise directly with you for this.

Can we eat and drink in the minibus?

Sorry no. For the comfort of all passengers please refrain from eating in our vehicles. In accordance with International legislation, the consumption of alcohol is forbidden in vehicles and we would ask that our clients respect this. We do have the right to refuse our transport service to anyone under the influence of alcohol.

Can we collect keys from an agent in resort?

Yes but please let us know in advance.


UPON DEPARTURE

Can I choose what time I am collected for my return journey?

Your departure time from resort will be calculated by us according to your flight time and this is stated on your e ticket upon booking. If you wish to travel earlier please let us know so that we can plan for this in advance.

What time will you collect me prior to my flight departure?

We will issue a provisional departure time from resort at your time of booking and this will be confirmed by sms the night before your departure. Please ensure that the mobile number which you provided us with is turned on for this. If you have not received your pick-up time by 19.00 then please contact us on +41227420153..We always aim to get our clients to Geneva with a 2 hour check-in as specified by the airlines therefore your departure time from resort will be approximately 3.5-5.0 hours before your flight time. Please ensure that you are ready and waiting for your transfer to Geneva.


AMENDMENTS/CANCELLATIONS

If you need to change or cancel a booking please e-mail info@gvatransfers.com stating your booking reference number and what action you would like us to take. All modifications need to be made at least three days in advance of travel. If the amendment is complicated please call the GVA office and speak to an assistant.


CLIENT RESPONSIBILITY:

1) It is the responsibility of the client to ensure that you provide us with the correct information regarding your transfer when booking. Please ensure:

a) The correct flight time and flight number are entered. We will not be held responsible for any incorrect arrival or departure times. 

b) Drop off and pick up addresses are precise and have a full name and road number

c) That passenger numbers correspond exactly to what you booked.

d) Please ensure you carefully select the correct number of baby seats and boosters should you have children in the party.

2) We recommend that all clients take out adequate travel insurance for their trip and to ensure that this covers any potential flight delays, cancellations or changes to scheduling that may affect their transfer booking.