FAQS.

Airport Transfers Geneva FAQS

Make a Booking


What vehicles do you use and how many people do they seat?
We have a fleet comprising of Mercedes Vitos (up to 7 seats), Mercedes sprinters (14-16 seats) for Winter 2018/19. We update our fleet every year to ensure all of our vehcile are of the highest standard, allowing you to take luxury travel at competitive rates.

How long is the journey?

Journey times to your chosen resort are stated on your E-Ticket. These times are approximate and are based on normal driving conditions without adverse weather conditions or traffic. The winter Alpine weather means that for safety reasons your vehicle may have to use snow chains and the journey times will be longer than stated.

Do you provide Baby/Child seats?

Yes. We have a good selection of quality baby and booster seats. We regularly renew our stock to ensure the comfort of your children. Please state clearly when booking which seats you require.

Do I have to book online or can I speak to someone on the phone?

Of course! Our online booking facility enables our customers to book their transfers at a time to suit them but if you would prefer to speak to us then please call our office to enquire/make a reservation, our office team are available 24 hours a day 7 days a week during the winter season with slightl reduced hours during the summer.

Do you need my exact accommodation address?

Absolutely! Please be as specific as possible about where you are staying in the resort. The full address with road name and number helps us immensely and saves time.

How much luggage can I bring in my transfer?

Our vehicles have enough space for 1 suitcase, 1 boot bag and 1 set of skis/snowboard per person along with hand luggage. If you are bringing more than this please let us know in advance as it could lead to excess baggage and we may need to arrange a larger vehcile for you.

Payment


How do I pay for our transfers?
You can pay in the following 2 ways:
1) Pay by Credit card (VISA, MASTERCARD AND AMEX) by calling our office on 0041227420133.
2) We can also accept payment by bank transfer but please note that your transfers will not be confirmed until we acknowledge receipt of the funds. This method is not possible if travelingg less than 10 days.

Can I have a receipt for the transaction?

Of course. As soon as your payment has been accepted you will be sent an E receipt. If you have paid in cash please send us an email and we will issue an E-receipt to your email address in PDF format.

Upon Arrival


Where do I meet my driver?
The meeting point will be specified in your booking confirmation. Please ensure that you print your booking confirmation and take it with you when you travel. In most instances our driver will wait in the arrivals hall of Geneva Airport with a sign.

How long will we wait?

As you have booked a private transfer our driver will wait for you to arrive. In the case of a severe delay (over 2 hours) we will dispatch another driver to meet you so that we can utilise the working hours of the original driver. In all cases, you will be met and transferred to your resort.

What happens if my bags get lost in transit?

Please let us know as soon as you are aware that there is a problem. It may be necessary for us to reschedule your departure on to another vehicle if the process to reclaim your bags takes an undue amount of time but don’t worry we will still ensure that you get up to resort as soon as possible.

Can you bring my lost bags up later?

Geneva Airport is responsible for the correct onward delivery of passengers bags and they will liaise directly with you for this.

Can we eat and drink in the minibus?

In accordance with International legislation, the consumption of alcohol is forbidden in vehicles and we would ask that our clients respect this. We do have the right to refuse our transport service to anyone under the influence of alcohol. But we are happy for you to consume, within reason small snacks and refreshments on board.

A Votre Départ

Est-ce à moi de choisir l’heure de départ pour mon voyage retour ?

Nous calculons votre heure de départ depuis la station en fonction de votre heure de vol, vous trouverez ces indications sur votre ticket électronique lors de votre réservation. Pour que nous puissions nous organiser, si vous souhaitez partir plus tôt, merci de nous le communiquer le plus tôt possible.

Combien de temps avant le départ de mon vol prévoyez-vous ?

Nous vous proposons une heure de départ indicative lorsque vous effectuez votre réservation, cet horaire vous sera confirmé par sms la veille du départ. Assurez-vous d’être joignable sur votre téléphone portable. Si par hasard vous n’avez pas reçu votre heure de départ avant 19h, merci de nous contacter au +41227420153. Nous nous efforçons de déposer nos clients à l’aéroport de Genève, 2 heures avant l’heure d’embarcation comme le préconise la plupart des compagnies aériennes. Ainsi votre heure de départ depuis la station oscillera entre 3h30 et 5h avant votre horaire de décollage. Tenez-vous prêts.

Booking Cancellations or Changes


If you need to change or cancel a booking please e-mail info@gvatransfers.com stating your booking reference number and what action you would like us to take. All modifications need to be made at least three days in advance of travel. If the amendment is complicated please call the GVA office and speak to an assistant.

Responsabilité Du Client

  1. Il est de la responsabilité du client de s’assurer que tous les détails nécessaires à la réservation sont corrects. Assurez-vous notamment que :

a) Les heures et les numéros de vols indiqués sont corrects. Nous ne pouvons être tenu pour responsables en cas d’heure d’arrivée ou de départ incorrect.

b) L’adresse de dépose ou de ramassage est précise, comporte votre nom complet, le numéro du logement et la rue.

c) Le numéro de passager correspond exactement à votre réservation

d) Le nombre de sièges enfants ou de rehausseurs est correct.

  1. Nous recommandons à chaque client de souscrire une assurance voyage efficace pour leur trajet et que cette dernière couvre tout retard de vol, d’annulation ou de changement qui pourrait avoir des conséquences sur la réservation de leur transfert.